Intensity Casino Privacy Policy
This Privacy Policy explains how Intensity Casino collects, uses, stores, and shares information when you visit our website, create an account, play games, or otherwise interact with our services. It is written for players in Australia and is intended to be clear, practical, and easy to navigate.
Please read this policy alongside any in-product notices and account settings available on Intensity Casino. If anything here is unclear, you may choose not to use the site until you are comfortable with how information is handled.
Information We Collect
Intensity Casino collects information to provide casino services, protect the platform, and meet operational and verification needs. The information we collect depends on how you use the website and which features you access.
Information you provide
- Account details such as your name, date of birth, address, username, and login credentials.
- Contact details such as email address, telephone number, and communication preferences.
- Verification information you submit, which may include identification documents and proof of address where required for account safety and withdrawals.
- Payment and transaction details needed to process deposits and withdrawals (for example, payment method type, transaction identifiers, and limited payment-related data).
- Messages you send to customer support, survey responses, and other information you choose to provide.
Information collected automatically
- Device and browser information such as IP address, device identifiers, browser type, operating system, and language settings.
- Usage information such as pages viewed, session times, clicks, referring URLs, and navigation paths.
- Gameplay and account activity such as login history, game session data, bonus usage, and responsible gaming settings you apply.
Information from third parties
We may receive limited information from service providers supporting payments, fraud prevention, verification checks, analytics, and marketing attribution. Where such data is received, Intensity Casino uses it only for the purposes described in this policy and consistent with the services being provided.
How We Use Information
Intensity Casino uses personal information to operate and improve the website, administer accounts, deliver gameplay, and maintain a secure environment. Typical uses include:
- Creating and managing your account, including authentication and account recovery.
- Processing deposits, withdrawals, chargebacks, and transaction reconciliations.
- Verifying identity or eligibility where needed to reduce fraud risk and protect players.
- Providing customer support, responding to requests, and resolving disputes.
- Maintaining security, preventing prohibited activity, investigating suspicious behaviour, and protecting the integrity of games.
- Monitoring performance of site features and diagnosing technical issues.
- Sending service communications, such as important account notices, policy changes, and security alerts.
- Where permitted by your settings or applicable law, sending marketing communications and tailoring offers based on usage patterns.
We aim to use only the minimum amount of information required for the relevant purpose and to limit access to staff and providers who need it to perform their roles.
Cookies and Similar Technologies
Intensity Casino uses cookies and similar technologies (such as local storage and pixels) to make the site work reliably, remember preferences, keep sessions secure, and understand how players use key pages. Some technologies are necessary for core features, while others support analytics or marketing.
You can typically control cookies through your browser settings. Blocking certain cookies may affect login, account features, or the ability to retain settings between sessions.
Data Sharing
Intensity Casino does not sell personal information as a standalone product. We share information only when it is needed to operate the service, protect the platform, or meet legal and contractual obligations.
Who we may share information with
- Payment processors and financial service providers to process deposits, withdrawals, refunds, and related reconciliation.
- Identity verification and fraud-prevention providers to help protect accounts and reduce unlawful or prohibited activity.
- Technology and hosting providers that support website infrastructure, data storage, customer support tools, and communications.
- Analytics and performance providers to measure site functionality and improve user experience.
- Professional advisers (such as legal, audit, and security) where necessary for legitimate business purposes.
When sharing may be required
We may disclose information if we reasonably believe it is necessary to comply with applicable laws, respond to lawful requests, enforce site terms, or protect the rights, safety, and security of players, staff, and the Intensity Casino platform. Where practical, we aim to limit disclosures to what is relevant and proportionate.
Data Security
Intensity Casino uses administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and staff training on data handling practices.
No online platform can guarantee absolute security. You are responsible for keeping your login details confidential and for using a secure device and network when accessing your account.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy. Retention periods vary depending on the type of information and why it was collected, including operational needs such as dispute resolution, fraud prevention, and maintaining accurate transaction records.
When information is no longer needed, Intensity Casino takes reasonable steps to delete, anonymise, or securely archive it in line with internal procedures and applicable requirements.
Your Rights
Depending on your location and the circumstances, you may have rights in relation to your personal information. Intensity Casino supports reasonable requests and may ask you to verify your identity before responding.
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate, incomplete, or out-of-date information.
- Deletion: request deletion of certain information, noting that some data may need to be retained for security, fraud prevention, or record-keeping purposes.
- Objection or restriction: request that certain processing is limited, where applicable.
- Marketing preferences: opt out of promotional communications through account settings or the unsubscribe function in marketing messages, where available.
If you believe your information has been handled in a way that is inconsistent with this policy, you may contact Intensity Casino to raise a concern so we can review and respond.
Third-Party Services
The Intensity Casino website may integrate third-party services, such as game providers, payment tools, analytics, customer support systems, or identity verification tools. These providers may process information on our behalf to deliver their functions.
Some third-party services operate their own platforms and may publish their own privacy notices. Where you leave the Intensity Casino site or interact with third-party features, your information may be handled under the third party’s terms and privacy practices.
International Transfers (General Only)
Intensity Casino may use service providers and technical infrastructure that process information in more than one location. This means personal information may be transferred to, stored in, or accessed from jurisdictions outside Australia.
Where international processing occurs, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual controls and security measures designed to protect the information being processed.
Policy Updates
Intensity Casino may update this Privacy Policy from time to time to reflect changes to the website, security practices, or operational requirements. Updates will be published on this page, and the revised version will apply from the date it is posted.
If changes are significant, we may provide additional notice through the website or via account communications where appropriate.
Contact Information
If you have questions about this Privacy Policy or how Intensity Casino handles personal information, contact us at [email protected].
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