Intensity Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the Intensity Casino website, games, and related services. They are intended to explain, in clear operational terms, how accounts work, how transactions are processed, and what standards apply when you play.
Online casino play should be approached as entertainment, not as a way to earn money. By creating an account or using any part of Intensity Casino, you agree to follow these Terms & Conditions and any game-specific or promotional rules made available on the site.
Acceptance of Terms
By accessing Intensity Casino, registering an account, depositing funds, or placing a wager, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree, you must not use the website or services.
Where additional rules apply (for example, bonus terms, tournament rules, or game instructions), those rules form part of your agreement with Intensity Casino and will apply to the relevant activity.
Eligibility
You may use Intensity Casino only if you are legally permitted to do so in your location and you can form a binding agreement. It is your responsibility to ensure that accessing the website and playing is lawful for you.
Minimum age requirement: you must be 18+ to register and play. If we reasonably believe an account holder is underage, we may restrict the account while checks are completed.
Account Registration
To play, you must create an account and provide accurate, current information. You must keep your details up to date so we can administer your account, process withdrawals, and support responsible gambling tools.
One account per person
Unless we expressly agree otherwise, each player may hold only one account. Multiple accounts, or attempts to open accounts under different identities, may result in limitations, suspension, or closure.
Account security
You are responsible for maintaining the confidentiality of your login details and for all activity on your account. If you suspect unauthorised access, you should stop using the account and contact customer support promptly via the methods provided on the website.
Verification
To protect players and the integrity of the service, Intensity Casino may request identity and payment verification at registration, before a withdrawal, or at any time where additional checks are needed. This may include confirming personal details and verifying that the payment method belongs to you.
If requested documents are not provided within a reasonable period, or if information appears inconsistent, we may restrict certain account functions (including withdrawals) until verification is completed.
Deposits
Deposits must be made using payment methods available on the website and, unless otherwise stated, in the account holder’s name. By depositing, you confirm you are authorised to use the chosen payment method and that the funds are not linked to unlawful activity.
- Deposits are credited subject to successful processing by the relevant payment provider.
- We may set operational requirements for deposits (such as minimums or maximums) that can vary by method and may change over time.
- Where chargebacks or reversals occur, we may adjust your balance accordingly and apply account restrictions while the matter is reviewed.
Funds deposited are intended for gaming activity on Intensity Casino. Attempts to deposit solely to obtain bonuses or to circulate funds without genuine play may be treated as misuse.
Withdrawals
Withdrawals are processed in accordance with the website procedures and may be subject to verification and security checks. We may request that withdrawals be paid to a payment method previously used for deposits, where this is operationally or risk-management appropriate.
- Withdrawals are subject to review to confirm account ownership, game integrity, and compliance with these Terms & Conditions.
- Timeframes can vary depending on the payment method, verification status, and internal checks.
- If a balance is made up of bonus funds, wagering requirements and bonus conditions must be satisfied before that portion becomes eligible for withdrawal.
If you provide incorrect payment details or request a method not supported for your account, processing may be delayed or refused. Any fees charged by banks or payment providers are generally outside the control of Intensity Casino.
Bonuses
Promotions, bonus offers, free spins, and loyalty rewards are optional benefits and are governed by the specific terms shown with the promotion. If there is any difference between general information and the specific promotional terms, the promotional terms will apply to that offer.
General bonus principles
- Bonuses may require opting in, entering a code, or meeting eligibility criteria before they are credited.
- Wagering requirements, game contributions, and time limits may apply and can vary between offers.
- Some bet sizes, game types, or play patterns may be restricted while a bonus is active.
Where we reasonably believe a promotion is being misused or exploited (for example, through coordinated play, multiple accounts, or strategies designed solely to convert bonus value without genuine risk), we may withhold the bonus, adjust bonus-related winnings, or limit participation in future promotions.
Acceptable Use
You agree to use Intensity Casino in a lawful, respectful, and personal manner. The website and services are provided for recreational gaming and are not intended for any commercial, automated, or reselling use.
- Use the website only through the normal user interface and supported devices/browsers.
- Provide accurate information and maintain your contact and identity details.
- Follow game rules, promotional terms, and any instructions displayed in the cashier or account areas.
Prohibited Activities
To protect players and maintain fair play, the following are not permitted on Intensity Casino:
- Fraud, collusion, or any attempt to manipulate game outcomes or promotions.
- Using bots, scripts, automation, or any tool that alters normal gameplay or creates an unfair advantage.
- Interfering with the website, including probing, scanning, or testing vulnerabilities.
- Creating or using multiple accounts, false identities, or third-party accounts.
- Abusive, threatening, or discriminatory behaviour toward staff or other players.
- Using the service to facilitate unlawful activity, including money laundering or proceeds of crime.
We may take reasonable steps to investigate suspected prohibited activity. Where appropriate, this can include voiding bonus benefits, restricting the account, and reporting matters to relevant service providers or authorities.
Intellectual Property
The website design, branding, software, and content made available through Intensity Casino are protected by intellectual property rights. You may view and use the content only for personal, non-commercial purposes in connection with playing on the site.
You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the website or its underlying software, except to the extent permitted by applicable law.
Limitation of Liability
Intensity Casino aims to provide a reliable service, but the website and games are offered on an “as available” basis. To the extent permitted by applicable law, we do not guarantee uninterrupted access, error-free operation, or that the service will meet your expectations at all times.
We are not responsible for losses that arise from circumstances outside our reasonable control, such as internet disruptions, device failures, third-party payment interruptions, or unauthorised access caused by compromised login details.
Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot be excluded under applicable consumer protection laws.
Account Suspension
We may restrict, suspend, or close an account where it is reasonably necessary to protect players, comply with legal obligations, manage risk, or enforce these Terms & Conditions. This may occur, for example, where we suspect prohibited activities, detect unusual transaction patterns, or cannot complete verification.
If an account is suspended or closed, access to some or all services may be blocked while we review the matter. Where a balance is present, we will handle remaining funds in line with verification requirements, security checks, and applicable rules, including any valid bonus terms.
Privacy
Intensity Casino collects and processes personal information to operate accounts, process transactions, prevent fraud, and support responsible gambling measures. Details of how information is handled, retained, and protected are described in the Privacy Policy available on the website.
You should review the Privacy Policy before using the services. Continued use of Intensity Casino indicates that you understand how personal data is handled as part of providing the service.
Responsible Gambling
Intensity Casino supports responsible gambling and encourages players to set boundaries that match their circumstances. Gambling should be kept as a leisure activity, and you should stop playing if it stops being enjoyable.
Responsible gambling tools may be available within your account settings, such as deposit limits, session reminders, cooling-off options, and self-exclusion. Availability can vary depending on product configuration and updates to the site. You are responsible for using the tools offered to help manage your play.
If you believe your gambling is becoming difficult to control, consider taking a break and seeking independent support. For immediate safety concerns, contact local emergency services.
Amendments
We may update these Terms & Conditions from time to time to reflect changes in the website, operational practices, security requirements, or legal and regulatory developments. When we make changes, the revised version will be posted on the website and will apply from the time it is published (unless otherwise stated).
If you continue to use Intensity Casino after an update takes effect, you are accepting the revised Terms & Conditions. If you do not agree to the changes, you should stop using the service and request account closure through the normal support channels.
Contact Information
For questions about these Terms & Conditions or your account, you can contact Intensity Casino at [email protected].
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